CERTIFICAZIONE ITIL V3 Foundation

La certificazione ITIL Foundation attesta le competenze del candidato nelle terminologie, nelle strutture e nei concetti di base del Framework ITIL. Superando tale certificazione il candidato dimostra la capacità di comprendere le best pratice ITIL nell' ambito dell' IT service Management.

Di seguito le argomentazioni Ufficiali oggetto di esame:

• Service Management as a practice: Candidates need to be able to define Service and to comprehend and explain the concept of Service Management as a practice. 
• The Service Lifecycle: Candidates need to understand the Service Lifecycle and explain the objectives and business value for each phase in the lifecycle. 
• Generic concepts and definitions: Candidates need to comprehend and articulate some of the key terminology and explain the key concepts of Service Management. Key Principles and Models: Candidates need to comprehend and account for the key principles and models of Service Management and to balance some of the opposing forces within Service Management. 
• Processes: Candidates need to understand how the Service Management processes contribute to the Service Lifecycle, to explain the high level objectives, scope, basic concepts, activities, key metrics (KPI’s), roles and challenges for five of the core processes and to state the objectives, some of the basic concepts and roles for fifteen of the remaining processes. 
• Functions: Candidates need to be able to explain the role, objectives, organizational structures, staffing and metrics of the Service Desk function and to state the role, objectives and overlap of three other functions. Roles: Candidates need to account for the role and, be aware of the responsibilities of some of the key roles in Service Management and recognize a number of the remaining roles described in other Learning Units. 
• Technology & Architecture: The candidate needs to list some generic requirements for an integrated set of Service Management Technology and understand how Service Automation assists with integrating Service Management processes 
• ITIL® Qualification scheme: Candidates should understand the ITIL® Qualification scheme, distinguish between the purposes of the two intermediate streams, mention the included certificates and diplomas, and understand the different options for further training. This however is not examinable. 
• Mock exam: The mock exam is intended to help candidates pass their ITIL® V3 Foundation exam. It is therefore highly recommended that candidates sit the mock examination.

- Corso ITIL
- Corso ITIL E-Learning
- Calendario Sessioni Esame
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- Importanza della Certificazione

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